Privacy Policy

Instyle Urban ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information, and how we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or purchasing from us, you consent to the practices described in this policy.

1. What Information We Collect

We may collect the following personal information:

Name, email address, phone number and delivery or billing address.
Account details, including login credentials and saved addresses, if you create an account with us.
Order details, purchase history and payment information.
Enquiry and communication records, including messages sent through our contact form, by email, or via in-store and event enquiry forms.
Technical data such as your IP address, browser type, device information and pages visited on our website.

We collect this information so we can process orders, arrange delivery or collection, respond to enquiries, and improve our products and services.

2. How We Collect Information

We collect personal information directly from you when you place an order, create an account, complete our contact or enquiry form, sign up to our newsletter, scan a QR code that links to one of our forms, or otherwise communicate with us in store, at events, or online.

We also collect some information automatically when you browse our website, through cookies and the analytics and advertising tools described in Section 5.

3. How We Use Your Information

We use your personal information to:

Process and fulfil orders, including delivery and showroom collection.
Create and manage your account.
Respond to enquiries and provide customer support.
Send order confirmations, updates and service-related communications.
Send marketing and promotional material where you have opted in (you can unsubscribe at any time).
Measure and improve the performance of our website and advertising.
Improve our products and customer experience.
Meet our legal and regulatory obligations.

4. Disclosure of Your Information

We do not sell your personal information. We may disclose it to:

Payment processors and financial institutions to complete transactions.
Delivery and freight providers to arrange delivery of your order.
Service providers who support our website, hosting, email, analytics and advertising functions.
Government or regulatory bodies where required or authorised by law.

Some of these service providers — including our website, analytics and advertising platforms — may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in line with the APPs.

5. Cookies, Analytics and Advertising

Our website uses cookies and similar technologies to improve your browsing experience, understand how our site is used, and measure our advertising.

We use the following third-party tools:

Google Analytics — collects anonymised data about how visitors use our website, such as pages viewed, time on site and general location. This helps us understand site performance and improve the customer experience. Google may process this data overseas. You can read Google's privacy practices at policies.google.com/privacy.
Google Ads and remarketing — allows us to measure the performance of our advertising and show relevant ads to you on Google and partner websites based on your previous activity on our site. Google may process this data overseas.
Meta (Facebook) Pixel — collects information about your activity on our website to help us measure the effectiveness of our advertising and show relevant ads to you on Facebook and Instagram. Meta may process this data overseas. You can read Meta's privacy practices at facebook.com/privacy.

You can disable or restrict cookies through your browser settings, and you can manage ad personalisation through your Google and Meta account settings. Disabling cookies may affect some functions of our website.

6. Marketing Communications

Where you have opted in, we may send you newsletters, promotions and product updates. Every marketing email includes an unsubscribe link, and you can opt out at any time by contacting us. We will action opt-out requests promptly.

7. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. While we use appropriate safeguards, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes described in this policy or to meet legal obligations.

8. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We may need to verify your identity before processing your request.

9. Children's Privacy

Our website and products are not directed at children. We do not knowingly collect personal information from anyone under the age of 16. If you believe we have collected information from a child, please contact us and we will take reasonable steps to delete it.

10. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first so we can investigate and respond. We will aim to resolve your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Changes to This Policy

We may update this policy from time to time. The current version will always be available on our website, and the date below indicates when it was last updated.